At Digital Office Keys, we provide order tracking to ensure transparency and allow customers to follow their shipment from dispatch to delivery.
When Will I Receive My Tracking Number?
Once your order has been processed and shipped, you will automatically receive a tracking number by email.
Processing time: 1 to 2 business days
Please make sure your email address is correct at checkout to avoid delays in receiving updates.
How Can I Track My Order?
You can track your order by:
Clicking the tracking link sent to your email
Visiting our tracking page (if available)
Using the carrier’s official tracking website
The tracking link will display the most recent shipping status and estimated delivery date.
Tracking Status Updates
After shipment, tracking information may take 24 to 48 hours to update in the carrier’s system. During this period, the status may show:
“Label Created”
“Shipment Information Received”
“In Transit”
“Out for Delivery”
“Delivered”
This is normal and depends on the carrier’s update schedule.
Delivery Delays
In rare cases, delivery may be delayed due to:
Carrier operational delays
Weather conditions
High shipping volume (holidays or peak seasons)
Incorrect or incomplete address information
If your tracking does not update for more than 5 business days, please contact our support team.
Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping information at checkout.
If a package is returned due to an incorrect address or failed delivery attempt, we will contact you to arrange reshipment when possible.
Additional shipping fees may apply in these situations.
Lost or Missing Packages
If your tracking shows “Delivered” but you did not receive your order:
Please check with neighbors or your local carrier office
Allow up to 48 hours in case of early delivery scan
If the issue persists, contact our support team so we can assist you.
Customer Support
For any tracking-related questions, please contact us:
📧 Email: support@digitalofficekeys.com
Our support team is available during business hours and will be happy to assist you.